See your service through a Deaf customer’s experience.

Single Journey Review

From £495

The standard scope covers:

• One agreed customer journey or service interaction.
• Pre-visit or contact planning.
• One interaction carried out by an appropriate Deaf mystery shopper.
• Structured assessment of communication and accessibility, based on factual observations.
• A concise written findings report with practical recommendations.

A realistic interaction, agreed in advance.

Examples include a retail or customer-service visit, a reception enquiry, or testing an accessible contact route. We agree the scenario before the assignment so the findings address a clear service question.

The shopper behaves naturally and reports what happens. The purpose is to understand the experience and identify improvements.

For wider testing

Additional locations, repeat visits, multiple contact channels, specialist expenses or substantially more complex scenarios are quoted separately. The final scope and any additional costs are agreed before work begins.

On-site travel within Greater London is included. Travel outside Greater London and any necessary accommodation are agreed in advance. Purchase orders are accepted; standard payment terms are 30 days. Prices are exclusive of VAT where applicable.

Training can follow the review where useful, with any follow-up training or retesting scoped and quoted separately.